Support

Need help with Amber Diary? We're here for you.

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For questions, feedback, or issues, email us at:

We typically respond within 48 hours.

Frequently Asked Questions

Is my journal really private?

Yes. All AI processing happens on your device. If you use iCloud sync, your data is encrypted end-to-end with AES-256-GCM before it leaves your phone. We cannot read your entries.

Do I need an internet connection?

No. Amber Diary works fully offline. An internet connection is only needed for iCloud sync and the initial purchase.

Can I export my data?

Yes. You can export your journal entries as Markdown files at any time from Settings > Export. You own your data.

Is this a subscription?

No. Amber Diary is a one-time purchase — $14.99 launch price (regular $29.99). No subscriptions, no hidden fees. Every feature included, forever.

What happens when my trial expires?

After the 7-day free trial, you can still read all your entries and export them as Markdown. You just can't create or edit entries until you purchase. Your data is never deleted or locked away.

What is Echoes of Thought?

Echoes of Thought is Amber Diary's AI-powered feature that surfaces past journal entries related to what you just wrote — connected by meaning, not keywords. It helps you discover patterns in your thinking that you might not notice on your own. All processing happens on your device.

What is the AMBER Method?

The AMBER Method is a five-step reflective writing framework built into Amber Diary: Acknowledge, Mirror, Bridge, Evolve, Release. It guides you from raw emotion to genuine self-understanding through 51 writing prompts. The method is optional — you can always free-write.

How do I restore my purchase on a new device?

Go to Settings > Subscription and tap "Restore Purchases". Make sure you're signed in with the same Apple ID used for the original purchase.

What languages are supported?

The app interface supports English, Chinese (Simplified), and Japanese. You can write journal entries in any language — the AI features work across languages on iOS 18 and later.